Description
At Walker Property Services, LLC, we're committed to delivering outstanding facility maintenance and self-performing projects for Fortune 500 companies. As a Dispatch Coordinator, you'll play a vital role in ensuring the seamless operation of our services. Your leadership will empower our team to execute projects efficiently, fostering the trust and confidence clients expect. You'll be part of a dynamic environment that values innovation and employee growth, offering you the opportunity to advance your career while contributing to our mission.
In this role, you'll coordinate schedules, manage communication between teams, and ensure that every project detail is executed flawlessly. Your organizational skills and proactive approach will be key to maintaining the high standards we set for ourselves and clients. We offer flexible work arrangements, competitive pay, and a supportive community that is dedicated to your success. Let's grow together, making a tangible impact on the industry and elevating our service to new heights.
Responsibilities
• Answer incoming calls and emails from clients reporting facility issues
• Create work orders with a high level of accuracy and urgency
• Taking detailed notes on every call
• Dispatch the appropriate technician or vendor based on trade, availability, and geography
• Monitor progress, troubleshoot delays, and escalate issues when needed
• Maintain regular contact with clients and vendors to ensure clear communication
• Confirm resolution and satisfaction before closing out any job
• Document quality concerns and assist with continuous service improvement efforts
• Participate in team huddles, process improvement discussions, and quality reviews
• Project Management from inception to job completion
Qualifications
• Experience in dispatching or coordinating roles, preferably within facility maintenance or a related field
• Ability to manage multiple tasks simultaneously while maintaining attention to detail and accuracy
• Proven track record of effective communication with clients, vendors, and internal teams
• Strong organizational skills to coordinate schedules and manage project timelines efficiently
• Proficiency in using dispatch software and other relevant technology tools
• Ability to troubleshoot issues and escalate them appropriately to ensure timely resolution
• Experience in documenting processes and contributing to continuous improvement initiatives is a plus
At Walker Property Services, LLC, we're committed to delivering outstanding facility maintenance and self-performing projects for Fortune 500 companies. As a Dispatch Coordinator, you'll play a vital role in ensuring the seamless operation of our services. Your leadership will empower our team to execute projects efficiently, fostering the trust and confidence clients expect. You'll be part of a dynamic environment that values innovation and employee growth, offering you the opportunity to advance your career while contributing to our mission.
In this role, you'll coordinate schedules, manage communication between teams, and ensure that every project detail is executed flawlessly. Your organizational skills and proactive approach will be key to maintaining the high standards we set for ourselves and clients. We offer flexible work arrangements, competitive pay, and a supportive community that is dedicated to your success. Let's grow together, making a tangible impact on the industry and elevating our service to new heights.
Responsibilities
• Answer incoming calls and emails from clients reporting facility issues
• Create work orders with a high level of accuracy and urgency
• Taking detailed notes on every call
• Dispatch the appropriate technician or vendor based on trade, availability, and geography
• Monitor progress, troubleshoot delays, and escalate issues when needed
• Maintain regular contact with clients and vendors to ensure clear communication
• Confirm resolution and satisfaction before closing out any job
• Document quality concerns and assist with continuous service improvement efforts
• Participate in team huddles, process improvement discussions, and quality reviews
• Project Management from inception to job completion
Qualifications
• Experience in dispatching or coordinating roles, preferably within facility maintenance or a related field
• Ability to manage multiple tasks simultaneously while maintaining attention to detail and accuracy
• Proven track record of effective communication with clients, vendors, and internal teams
• Strong organizational skills to coordinate schedules and manage project timelines efficiently
• Proficiency in using dispatch software and other relevant technology tools
• Ability to troubleshoot issues and escalate them appropriately to ensure timely resolution
• Experience in documenting processes and contributing to continuous improvement initiatives is a plus