Family Services Representative, Lake Buena Vista Learning Center

Make a difference in your life and the lives of youth!

Position Summary

The Learning Center Family Service Representative's primary responsibility is to make families feel welcome and to ensure a pleasant and comfortable experience at The Learning Center. This position will offer stellar customer service, data entry responsibilities and will provide memorable experiences for families. The incumbent will have previous administrative and customer service experience and a familiarity with child care facility operations. The ideal candidates have a flair for customer service and the ability to manage time while performing at the highest standards and professional manner. Ultimately, the incumbent will help to ensure that families are satisfied.

Why choose the YMCA?

• We offer a competitive wage plan!
• The Y is a cause-driven organization that provides a challenging and fun work environment with creative, talented and diverse individuals!

Job Responsibilities

• Build sustainable relationships and trust with families on a day-to-day basis in a courteous and professional manner through open and interactive communication.
• Assist management in completing data-driven tasks and reports. Maintain accurate records, and assists with data entry, that may include family ledgers, operating expenditures, accurate attendance records, personnel activity reports, and enrollment rosters.
• Understand The Learning's centers program and other offerings in order to promote the product and to educate the families.
• Maintain a neat and tidy reception area.
• Identify and assess family's needs to achieve the highest level of satisfaction.
• Consistently monitor e-mail to ensure that communication received is effectively communicated with administrative staff.
• Answer, screen and forward incoming phone calls on a multi-line, high-volume phone in a friendly, polite, and proper phone etiquette manner.
• Maintain compliance for child files including, Immunization Forms, Food Forms, and Flu Forms.
• Process payments received from parents (credit card, check, or cash).
• Report suspicious and inappropriate behaviors and policy violations.
• Follow mandated child abuse reporting requirements.
• Adhere to procedures related to managing high-risk activities and supervising consumers.
• Other duties may be assigned, as needed, by management.

Requirements

1. High School Degree, or equivalent
2. Minimum of 1-year experience in a receptionist or related role is strongly preferred.
3. Familiarity with EZCare2 system is a plus
4. Proficiency in English; knowledge of other languages is a plus
5. Strong phone contact handling skills and active listening
6. Comfortable working in MS Office, including Outlook, Word, and Excel
7. Multitasking and time-management skills, with the ability to prioritize tasks

Disclaimers

1. Must complete a successful employment verification and background screening, which includes a DCF Level 2 Background Check (Additional information on Level 2 Background through Clearinghouse can be found here: https://info.flclearinghouse.com/)
2. The Walt Disney Company announced that all salaried and non-union hourly cast members working at any of its sites in the U.S. must be fully vaccinated as a condition of continued employment. This requirement has been extended to apply to employees providing on-site child care at The Walt Disney Company's U.S. locations, including child care provided by third parties. Accordingly, all YMCA Team Members working in areas that serve Disney Cast Members will be required to complete their COVID-19 vaccination series, unless entitled by law to an accommodation or alternate standard.
3. All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA promotes an equal employment opportunity work place which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your manager should you have any questions about this policy or these job duties.
4. This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.