FSS Supervisor-Orange and Osceola Counties

Position Summary: This position supervises trains and mentors CARES Care Coordinators in the CARES model serving Family Support Services (FSS) families safe at high or very high risk. The FSS Supervisor ensures the model is delivered with high fidelity and that all contractual and performance measures are adhered to. This position provides oversight of team's service authorization, Family Team Conferencing and Wraparound process in a flexible, responsive, culturally competent service delivery system. This position will provide on-call support to the families served and participate in quality improvements processes when indicated.

Technical/Functional Expectations:

1.CARES Model Subject Matter Expert (SME) - Essential Function: Serve as CARES model SME to lead, train, coach and develop staff to excellence in this model. Oversight of utilization management of prevention and data tracking to identify areas of opportunity for capacity building and effective utilization of resources and to track data outcomes for the program.

2.Resource Management and Capacity Building-Essential Function: Ensure sufficient use of resources and maximization of alternative funding streams.

3.Leadership in developing partnerships-Essential Function: This position will co-facilitate Family Team Conferences and assist with complex cases when indicated. This position will promote and provide leadership of strong relationships and consensus building with family members, family partners, providers, and the community.

4.Conduct Utilization Reviews - Essential Function: This position will conduct utilization reviews, ensure consumer satisfaction, and use of the wraparound fidelity tool. This includes the ongoing review of care plans to ensure they have clearly defined outcomes.

5.Staff Leadership - Essential Function: Plan performance expectations, monitor, and appraise the employee's job results and performance to develop, counsel, or discipline staff members.

6.Other duties as required: Job performance requires fulfilling other incidental or related duties as assigned, assisting, and training others, and performing duties of higher rated positions from time to time for developmental purposes.

Behavioral Competencies:

1.Develop Relationships: Able to relate to others, build credibility and rapport; relate to others in an honest and straightforward manner; build one-on-one relationships that incorporate cooperation, trust, and respect.

2.Influence: Able to positively change opinions and actions of others in a desired direction; present information in a persuasive manner; clarify information to gain understanding and buy-in.

3.Leadership: Able to regularly communicate with subordinates to lead to worthwhile objectives; mobilize people to face, define, and solve problems; develop capacity of others to adapt to change; foster a vision of desired outcomes.

4.Coaching: Able to train, mentor, and guide others to develop new skills or learn from mistakes; assist others in identifying and meeting goals; guide others to arrive at constructive solutions.

5.Planning and Organizing: Able to improve efficiency through planning and organizing; identify specific action steps and plans; anticipate problems and develop contingency plans.

6.Team Building: Able to develop and promote a team effort; confront negative attitudes to build commitment and morale; get factions with competing perspectives to learn from one another; integrate efforts and talents of team members.

7.Sensitivity: Work effectively with and show sensitivity to cultural differences and various socio-economic backgrounds of others.

8.Ethics: Adhere to and model principles and values of Agency and System of Care by being strength-based, solution-focused, maintains the highest level of integrity and ethical standards and work collaboratively with employees, partners, stakeholders and clients in all interactions.