GATORONE Guest Service Associate
Job no: 541243
Work type: Student Ast
Location: Main Campus (Gainesville, FL)
Categories: Office/Administrative/Fiscal Support
Department:68010000 - BS-ID CARD SERVICES
Classification Title:
GATORONE Guest Service Associate
Minimum Requirements
Job Description:
Guest service responsibilities include:
ID production responsibilities include:
Mobile ID Support
Other responsibilities include:
Expected Salary:
$14.00 hourly.
Required Qualifications:
Preferred:
Special Instructions to Applicants:
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Health Assessment Required:No
Advertised: 03 Sep 2026 Eastern Daylight Time
Applications close: 17 Sep 2026 Eastern Daylight Time
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Job no: 541243
Work type: Student Ast
Location: Main Campus (Gainesville, FL)
Categories: Office/Administrative/Fiscal Support
Department:68010000 - BS-ID CARD SERVICES
Classification Title:
GATORONE Guest Service Associate
Minimum Requirements
- Flexibility to work at least 2 hours in the mornings (between 8am-12pm) on Tuesdays and Thursdays is preferred.
- Valid Florida Driver License.
Job Description:
Guest service responsibilities include:
- Answer general questions about GATORONE use, account balances, and transaction activity.
- Assist at University functions and events (i.e. Preview Days, Move-In, Tabling, etc.).
- Perform general office duties such as filing, photocopying, preparing mailings, making on-campus deliveries walking or in State Vehicle, posting flyers, or assisting technical staff.
- Serve as a positive host by welcoming guests approaching or passing by the GATORONE office.
- Provide accurate information as requested by customers at the desk or over the phone.
- Research and have knowledge of a variety of sources of University and community information.
ID production responsibilities include:
- Create and/or replace GATORONE cards, ID badges/Overlays, and Novelty Cards while verifying ID's through ID systems.
Mobile ID Support
- Assist students, faculty, and staff with provisioning mobile IDs (e.g., adding credentials to digital wallets), troubleshooting activation issues, and ensuring successful access across supported devices.
- Provide front-line support for mobile credential issues, including device compatibility, NFC access problems, and lost/stolen/new devices while delivering a high level of customer service.
Other responsibilities include:
- Report notable activities, problems, questions, etc. to the appropriate individuals.
- Perform end-of-day audits when needed.
- Process credit card payments.
Expected Salary:
$14.00 hourly.
Required Qualifications:
- Flexibility to work at least 2 hours in the mornings (between 8am-12pm) on Tuesdays and Thursdays is preferred.
- Valid Florida Driver License.
Preferred:
- Excellent customer service skills, a positive attitude, professional demeanor, and problem-solving/conflict resolution skills.
- Strong written and verbal communication skills.
- Reliable, responsible, professional in appearance and able to work under pressure.
- Ability to organize and prioritize with a high attention to detail and confidentiality.
- Ability to maintain accuracy and efficiency in a fast-paced environment.
- Proficient in data entry, typing skills, and Microsoft Office products with advanced knowledge of Microsoft Excel.
- The ability to work independently, identify resources and make independent decisions.
Special Instructions to Applicants:
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Health Assessment Required:No
Advertised: 03 Sep 2026 Eastern Daylight Time
Applications close: 17 Sep 2026 Eastern Daylight Time
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