Manager, Emulation Field Support Engineer

We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.

Position Overview:

The Emulation Hardware Support Manager will lead a global team of engineers responsible for deploying, maintaining, and optimizing emulation hardware systems (e.g., FPGA-based platforms) across hybrid environments, including on-premises data centers, cloud infrastructure, and customer sites. This role requires a strategic leader who combines technical expertise in hardware systems with operational excellence, team development, and cross-functional collaboration to ensure 99.9%+ uptime, rapid incident resolution, and scalable infrastructure growth.

The ideal candidate will drive continuous improvement in hardware reliability, automation, and support processes while managing a 24/7 operational environment. This position serves as a critical bridge between R&D, IT, facilities, and customer success teams, ensuring alignment between product design, infrastructure capabilities, and customer needs.

Key Responsibilities:

Team Leadership & Development

• Manage, mentor, and grow a team of 19+ Emulation Hardware Support Engineers across multiple regions.
• Design and oversee on-call rotations, training programs, and career development plans to build expertise in FPGA-based systems, Linux administration, and network diagnostics.
• Implement performance metrics (e.g., MTTR < 2 hours, <5% escalations) and conduct quarterly reviews to align team goals with organizational objectives.

Infrastructure Operations & Reliability

• Own end-to-end lifecycle management of emulation hardware, including capacity planning, deployment, firmware updates, and decommissioning.
• Develop and support SOPs for hardware diagnostics, failure analysis, and preventive maintenance to minimize downtime.
• Partner with IT and facilities teams to optimize data center layouts, power/cooling efficiency, and hardware security protocols.

Incident Management & Escalation

• Lead critical incident response for Severity 1 issues, coordinating with engineering and customer teams to resolve outages within SLA targets.
• Conduct post-mortem analyses to identify root causes (e.g., firmware bugs, thermal throttling) and implement corrective actions.
• Maintain a knowledge base of resolved cases to accelerate future troubleshooting.

Cross-Functional Collaboration

• Work with R&D to provide field feedback for improving hardware design (e.g., debug interfaces, telemetry capabilities).
• Partner with sales/support teams on customer-facing activities, including pre-sales technical reviews and on-site deployment support.
• Coordinate with vendors to negotiate SLAs for component replacements and firmware support.

You’ll Benefit From
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $154,200 - $277,600 annually with a target incentive of 10-15% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.