Operations Officer

The Operations Officer is responsible for overseeing the daily administrative and operational functions of the nonprofit organization to ensure efficiency, compliance, and alignment with the organization's mission. This role supports strategic goals by managing internal processes, supervising operational staff, coordinating facilities and resources, and improving systems that enhance service delivery and organizational effectiveness.

Broward Children's Center (BCC) is dedicated to transforming lives by providing specialized care to children and young adults who are medically fragile and developmentally disabled. Our comprehensive services range from 24/7 skilled nursing at our pediatric care facility to developmental education programs, therapeutic support, and family-centered services like respite care, social services, and in-home health support.

With unique programs including ABA therapy, developmental preschools, K-12, Home Health and PPEC outpatient care, BCC ensures each individual receives tailored support to thrive. Our team also takes part in community events, such as our annual 5K and golf tournament, creating a vibrant, mission-driven workplace.

"With your support, Broward Children's Center (BCC) provides quality programs to infants, children, and young adults who are developmentally disabled and/or medically fragile through a continuum of services designed to meet the needs of children and their families."

If you're passionate about impactful work and a supportive team environment, BCC may be the perfect place for your career.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION & EXPERIENCE

• Bachelor's degree in Business Administration, Public Administration, Nonprofit Management, or related field preferred.
• Equivalent combination of education and experience may be considered.
• Minimum of 5 years of progressively responsible operations, administration, or management experience.
• Experience in a nonprofit, healthcare, education, or social services environment preferred.
• Supervisory experience strongly preferred.

SKILLS & ABILITIES

• Strong leadership and organizational skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Knowledge of budgeting, compliance, and operational best practices.
• Proficiency in Microsoft Office and organizational software systems.
• Ability to analyze problems and implement practical solutions.
• Commitment to the mission and values of a nonprofit organization.

ESSENTIAL DUTIES & RESPONSIBILITIES

Duties include, but are not limited to:

• Oversee day-to-day operations of the organization, ensuring smooth and efficient workflow across departments.
• Develop, implement, and monitor operational policies, procedures, and best practices.
• Evaluate current processes and recommend improvements to increase efficiency and productivity.
• Ensure organizational operations align with the mission, goals, and strategic plan.

Administrative Oversight

• Manage administrative functions including office operations, records management, purchasing, and vendor relationships.
• Oversee facility operations, maintenance schedules, and safety procedures.
• Ensure adequate supplies, equipment, and resources are available for staff and programs.
• Maintain contracts, service agreements, and operational documentation.

Compliance and Risk Management

• Ensure compliance with applicable federal, state, and local laws, nonprofit regulations, licensing requirements, and internal policies.
• Assist with audits, inspections, and reporting requirements.
• Support risk management efforts including workplace safety, emergency preparedness, and insurance coordination.
• Maintain confidentiality of organizational and employee information.

Financial and Budget Support

• Assist leadership with budget planning and monitoring operational expenditures.
• Review invoices, purchase requests, and vendor contracts for operational needs.
• Identify cost-saving opportunities while maintaining service quality.

Human Resources Support

• Collaborate with Human Resources on onboarding, staffing logistics, training coordination, and employee relations matters as needed.
• Support implementation of organizational policies and employee procedures.

Leadership and Supervision

• Supervise assigned staff, contractors, or volunteers.
• Provide coaching, training, and performance feedback.
• Foster a positive, collaborative, and mission-driven work environment.

Strategic Support

• Participate in leadership meetings and organizational planning initiatives.
• Prepare operational reports, metrics, and recommendations for executive leadership and board committees as requested.
• Lead special projects and cross-functional initiatives.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

Occasionally required to stand, walk, sit, and use hands to handle objects, reach with hands and arms, talk, hear, and smell.

Must occasionally lift and/or move up to 25 pounds.

Employee Childcare

BCC offers valuable childcare programs to support our employees and their families:

• Step Up Scholarship for Students with Unique Abilities (Pre-K up to 8th grade). We offer Private Therapy Services for those that qualify. Breakfast, lunch, and snacks are included.
• Early Learning Coalition of Broward County School Readiness Program (for children ages 1 up to 3 years old). Early Steps Therapy Services for those that qualify. Breakfast, lunch, and snacks are included.
• Employee Daycare (for ages 1 year through 5 years old), inclusive of breakfast, lunch, and snacks.
• Broward County Non-School Days: We offer our employees childcare when Broward County has non-school days (winter break, spring break, thanksgiving break), with the exception of major holidays (Thanksgiving, Christmas day, etc.).

Join BCC and enjoy a supportive, robust benefits program designed to help you thrive in both your personal and professional life.

BCC/CCC is an equal opportunity employer committed to a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, or any other protected characteristic.