Patient Scheduling Representative 3 - TGH Imaging Scheduling
Tampa General Hospital (TGH)
University of South Florida, Tampa, FL 33620, USA
6/1/2026
Full time
Summary
This position coordinates, schedules, and reschedules radiology procedures for patients and referring physician offices across all imaging locations. The role ensures accurate collection of patient and insurance information while providing clear guidance regarding appointment details and exam preparation. The position supports high-volume scheduling operations in a team-based environment.
Essential Functions
• Coordinate, schedule, and reschedule radiology procedure
• Communicate appointment and imaging information to patients and physician office
• Collect and record patient demographic and insurance information
• Provide exam preparation instructions to patient
• Remind patients of required documentation and items for appointment
• Obtain and document referral and authorization information in scheduling system
• Manage call efficiency in a high-volume call environment
• Support team members to maintain scheduling workflow
• Perform other assigned duties related to scheduling operation
Qualifications
High School Diploma or GED
Work Experience and Additional Information
Minimum of 2 years of experience in an office setting
Technical Knowledge, Skills, and Abilities
• Expert with computer systems and typing
• Exemplary Verbal and written communication skill
• High level of telephone etiquette and customer service skill
• Excellent Problem-solving ability
• Expert knowledge of scheduling workflows and patient information management
This position coordinates, schedules, and reschedules radiology procedures for patients and referring physician offices across all imaging locations. The role ensures accurate collection of patient and insurance information while providing clear guidance regarding appointment details and exam preparation. The position supports high-volume scheduling operations in a team-based environment.
Essential Functions
• Coordinate, schedule, and reschedule radiology procedure
• Communicate appointment and imaging information to patients and physician office
• Collect and record patient demographic and insurance information
• Provide exam preparation instructions to patient
• Remind patients of required documentation and items for appointment
• Obtain and document referral and authorization information in scheduling system
• Manage call efficiency in a high-volume call environment
• Support team members to maintain scheduling workflow
• Perform other assigned duties related to scheduling operation
Qualifications
High School Diploma or GED
Work Experience and Additional Information
Minimum of 2 years of experience in an office setting
Technical Knowledge, Skills, and Abilities
• Expert with computer systems and typing
• Exemplary Verbal and written communication skill
• High level of telephone etiquette and customer service skill
• Excellent Problem-solving ability
• Expert knowledge of scheduling workflows and patient information management