Leon Medical Centers is seeking an experienced Pharmacy Delivery Supervisor to lead our pharmacy delivery operations team. This role is responsible for supervising Pharmacy Delivery Drivers and overseeing a designated group of delivery routes to ensure the efficient, accurate, and timely distribution of medications to our patients throughout Miami-Dade County.
The ideal candidate will have experience supervising staff in a logistics, transportation, or delivery environment, possess strong route management skills, and be committed to exceptional customer service for our senior patient population.
Key Responsibilities
Minimum Qualifications
Preferred Qualifications
The ideal candidate will have experience supervising staff in a logistics, transportation, or delivery environment, possess strong route management skills, and be committed to exceptional customer service for our senior patient population.
Key Responsibilities
- Supervise, coach, and support a team of Pharmacy Delivery Drivers.
- Monitor assigned delivery routes to ensure medications are delivered accurately and on time.
- Schedule and dispatch drivers while balancing workload and route efficiency.
- Track daily delivery performance, route completion, and delivery exceptions.
- Investigate and resolve delivery delays, route issues, and undeliverable medications.
- Coordinate with pharmacy staff, customer service teams, and operational leadership to ensure seamless delivery services.
- Ensure compliance with company policies, delivery procedures, and patient confidentiality requirements.
- Maintain driver documentation, vehicle records, delivery logs, and performance metrics.
- Assist with route planning and recommend improvements to increase productivity and service levels.
- Promote a culture of safety, accountability, and excellent patient service.
Minimum Qualifications
- High school diploma or equivalent required.
- Minimum three (3) years of supervisory experience in logistics, transportation, delivery operations, dispatch, or a related field.
- Experience managing multiple delivery routes and field-based employees.
- Strong organizational, communication, and problem-solving skills.
- Proficiency with computer systems and route tracking technologies.
- Excellent knowledge of Miami-Dade County geography and routing considerations.
- Fluent in English and Spanish.
- Valid Florida driver's license in good standing required.
Preferred Qualifications
- Previous pharmacy delivery, healthcare delivery, medical courier, or prescription distribution experience.
- Experience supervising drivers in a high-volume delivery environment.
- Knowledge of healthcare privacy and compliance requirements.