Wynwood Walls Retail Shop seeks an experienced, motivated Retail Shop Supervisor to oversee daily operations, supervise staff, and deliver excellent customer service.
The shop features Wynwood Walls-branded merchandise and exclusive artist collaborations, offering unique apparel, accessories, books, and lifestyle products.
We Offer:
Compensation:
$17.25 an hour + 2% Sales Commission
Key Responsibilities:
Requirements
The shop features Wynwood Walls-branded merchandise and exclusive artist collaborations, offering unique apparel, accessories, books, and lifestyle products.
We Offer:
- Competitive pay
- Dining discounts
- Medical, dental, vision, and life insurance after 90 days
- Paid time off benefits
- On-demand payroll feature
Compensation:
$17.25 an hour + 2% Sales Commission
Key Responsibilities:
- Supervise daily store operations and provide direction and support to team members.
- Assist the General Manager with scheduling, staff training, and performance oversight.
- Ensure employees follow store procedures and maintain high customer service standards.
- Oversee inventory counts, stock levels, supplier coordination, and replenishment requests.
- Review sales trends and prepare reports and purchasing recommendations for the General Manager's approval.
- Monitor office and cleaning supplies and coordinate restocking.
- Oversee customer service inquiries and ensure timely email responses.
- Supervise e-commerce fulfillment, including order processing, packing, shipping, and pickups.
- Ensure backstock, inventory, and fulfillment areas remain organized and properly maintained.
- Identify maintenance needs and report issues to the General Manager.
- Communicate staffing, sales, inventory, and operational updates to management.
- Support sales objectives, enforce store standards, and ensure efficient daily operations.
- Lead by example, promote teamwork, and help maintain a professional, welcoming retail environment.
Requirements
- Previous experience in events, hospitality, or customer service preferred
- Strong communication and interpersonal skills
- Ability to work flexible hours, including evenings and weekends
- Detail-oriented with strong organizational skills
- Ability to multitask in a fast-paced environment
- Comfortable with light physical work (lifting, moving furniture, standing for extended periods)
- Positive, proactive, and team-oriented attitude