In Room Dining | Server PM | Part Time

Omni Fort Lauderdale Hotel

The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

JOB PURPOSE: To provide exemplary service all guests according to Omni standards

ESSENTIAL JOB FUNCTIONS:

• Adhere to all Omni rules, policies, procedures, and standards

• Greet guests by utilizing the All-In impression standards set forth by Omni

• Set tables according to type of event and service standards as directed by leadership

• Suggestively sell items and answer questions/offer suggestions on both food and beverage menu selections

• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests

• Record transaction in MICROS system in a timely manner

• Adhere to cash handling standards

• Ensure satisfaction with each food course and/or beverage

• Present accurate check to guest and process payment

• Maintain cleanliness of work areas throughout the day

• Station set-up and breakdown/side-work

• Perform any other duties as assigned by leadership

• Be pleasant, smile and greet all guests, using surnames when obtained

QUALIFICATIONS:

• Minimum 1 year serving experience

• Must acquire TIPS and ServSafe certifications

• Developed knowledge of wine, spirits, and beer with experience selling and presenting wines

• Previous cash handling experience required

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers

• Ability to accurately and efficiently input information into MICROS

• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor

• Ability to work cohesively with co-workers both within and outside of your department

• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment

• Excellent customer service, service recovery and problem-solving skills

• Must be able to work a variety of shifts, including weekends and holidays

ENVIRONMENT & POSITION ANALYSIS:

• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.

• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms

• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments

TOOLS & EQUIPMENT:

• Micros terminal, printer, food and beverage items

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.