Scheduler/Planner-CCTV (Operations Business Partner I)

Salary:

Operations Business Partner: $28.69-$38.25 Hourly

The primary purpose of this position is to support the Operations department by planning, scheduling, coordinating, and reviewing work activities, including CCTV video review and quality assurance. Key responsibilities include managing work schedules, coordinating work activities, performing quality control reviews of work orders and CCTV inspections, supporting field personnel, and communicating with other departments and customers. This position requires knowledge of Operations functions, CCTV inspection processes, and strong communication skills.

This position is part of the administrative division of Operations and reports to the Operations Business Supervisor.

1. Plan and schedule daily preventative maintenance and reactive work for the Operations department. This includes securing locates, permits, and Maintenance of Traffic (MOT) and other required work site support.
2. Perform a detailed quality control check of each work order to ensure completeness and data accuracy.
3. Coordinate work activities with other divisions and departments.
4. Provide work order training, guidance, and support on work order procedures.
5. Communicate with customers to provide updates on job status.
6. Coordinate with the warehouse to ensure required materials are available for scheduled repairs.
7. Complete operational and administrative forms.
8. Monitor job progress and ensure efficient planning, scheduling and completion.
9. Evaluate performance and workflow processes, and make recommendations for improvement as appropriate.
10. Assist administrative staff with various duties as deemed necessary.

1. Review CCTV videos for all of field operation's reactive work, including gravity mains, service laterals, and manholes.

1. Oversee Maintenance Bonds, review videos and communicate findings to Engineering

1. All other duties as assigned.

Any combination of education and experience which demonstrates the candidate's ability to perform successfully in this position will be considered.

1. A minimum of a high school diploma or GED issued from an approved GED Administrator.
2. Minimum one year of relevant experience.
3. Basic Microsoft Word and Excel skills.
4. Be able to obtain NASSCO PACP/LACP/MACP Certification within 12 months of employment.
5. Must possess and maintain a valid State of Florida Class E Driver's License.

PREFERED QUALIFICATIONS:

1. 2 to 3 years of relevant field experience.
2. Experience using an enterprise asset management system like Infor, Maximo, or Cityworks.
3. Experience producing and maintaining schedules
4. Intermediate Microsoft Word and Excel skills.
5. Strong communication skills.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand and walk to a significant degree; use hands to operate tools or feel, and talk or hear. The employee is frequently required to pull, push, kneel, bend, squat, crawl, and twist. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Environmental factors include outdoor conditions; rugged terrain, slippery surfaces, varying weather, including, heat, cold, dry, wet weather. In addition, noise, darkness, brightness, vibrations, traffic, biological agents, chemicals, gas/ fumes, magnetic fields, or congested area. Environmental factors include indoor, flat surface, noise, sitting with occasionally walking and standing.

Health, Dental, and Vision Medical Insurance

Employee Onsite Wellness Center

401(a) and 457 Retirement Plans

Retirement Match

Group Basic Life Insurance / AD&D

Paid Vacation and Holidays

Paid Sick Time / Sick Bank

Employee Assistance Program

Flexible Spending Account Program

Dependent Care (FSA)

Longevity and Christmas Bonuses

Tuition Reimbursement

01

Do you currently possess a valid class E State of Florida Driver's License?

• Yes
• No

02

Do you currently possess a MACP/PACP/LACP certification? If not, are you willing and able to obtain certification within one (1) year of employment?

• Yes
• No

03

Do you have experience working in the water and/or wastewater utility industry? Please briefly describe your experience.

04

Do you have experience dispatching crews, scheduling work, or assigning work orders? If yes, please describe your role and responsibilities.

05

Do you have experience creating, coordinating, or maintaining work schedules? If so, please provide an example of the types of schedules you managed.

06

Which of the following software programs are you proficient in? (Select all that apply.)

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• CMMS / Work Order Management Systems
• GIS Mapping Software
• CCTV Inspection Software
• Asset Management Software

07

Describe a time when you had to quickly adjust priorities in a fast-paced work environment. How would you respond to urgent utility-related situations, such as a sewer gravity main collapse or emergency service interruption?

08

Do you have experience reviewing CCTV inspection videos for sewer pipelines? If yes, please describe your experience with identifying defects, coding observations, or preparing reports.

09

This position may require coordinating with field crews, contractors, and operations staff throughout the day. Describe your communication style and how you ensure work is completed efficiently and accurately.

Required Question