Supervisor Patient Experience, WCI Clinic Business Operations, FT, Varies
Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact - because when it comes to caring for people, we're all in.
At Baptist Health, we're committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a "grow our own" philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:
Description
The Supervisor, Patient Experience is responsible for promoting a culture of patient/family centered care by supervising day-to-day operations. Help drive the highest level of patient/family satisfaction. Demonstrates a high degree of patient/family service awareness while accurately & expediently resolving concerns. Supervises & initiates continuous service improvements for the department. Responsible for the coordination of activities, staff schedules, and processes/workflows to maximize departmental efficiency & effectiveness. Strives to improve & deliver a holistic care-centered service to patients/family members. Assist in determining team goals & priorities, monitors team performance & creates strategies to boost productivity. Partners with leaders to pro-actively identify and implement patient experience improvement efforts. Champions communication efforts with internal stakeholders to standardize practices, improve, automate or redesign workflows. Requires a people oriented, supportive & flexible leader with proven ability to positively influence & inspire others. An exceptional communicator who maintains a professional & empathetic demeanor while addressing concerns from internal/external customers. Must have excellent conflict management skills & ability to efficiently manage multiple tasks. Estimated salary range for this position is $57927.33 - $75305.53 / year depending on experience.
Qualifications:
The Supervisor, Patient Experience is responsible for promoting a culture of patient/family centered care by supervising day-to-day operations. Help drive the highest level of patient/family satisfaction. Demonstrates a high degree of patient/family service awareness while accurately & expediently resolving concerns. Supervises & initiates continuous service improvements for the department. Responsible for the coordination of activities, staff schedules, and processes/workflows to maximize departmental efficiency & effectiveness. Strives to improve & deliver a holistic care-centered service to patients/family members. Assist in determining team goals & priorities, monitors team performance & creates strategies to boost productivity. Partners with leaders to pro-actively identify and implement patient experience improvement efforts. Champions communication efforts with internal stakeholders to standardize practices, improve, automate or redesign workflows. Requires a people oriented, supportive & flexible leader with proven ability to positively influence & inspire others. An exceptional communicator who maintains a professional & empathetic demeanor while addressing concerns from internal/external customers. Must have excellent conflict management skills & ability to efficiently manage multiple tasks. Estimated salary range for this position is $57927.33 - $75305.53 / year depending on experience.Degrees:
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact - because when it comes to caring for people, we're all in.
At Baptist Health, we're committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a "grow our own" philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:
- Career growth and development opportunities, with clear pathways and ongoing support
- Comprehensive health and wellness resources that go beyond traditional benefits
- A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
- Tuition reimbursement to support continued learning and advancement
- And so much more
Description
The Supervisor, Patient Experience is responsible for promoting a culture of patient/family centered care by supervising day-to-day operations. Help drive the highest level of patient/family satisfaction. Demonstrates a high degree of patient/family service awareness while accurately & expediently resolving concerns. Supervises & initiates continuous service improvements for the department. Responsible for the coordination of activities, staff schedules, and processes/workflows to maximize departmental efficiency & effectiveness. Strives to improve & deliver a holistic care-centered service to patients/family members. Assist in determining team goals & priorities, monitors team performance & creates strategies to boost productivity. Partners with leaders to pro-actively identify and implement patient experience improvement efforts. Champions communication efforts with internal stakeholders to standardize practices, improve, automate or redesign workflows. Requires a people oriented, supportive & flexible leader with proven ability to positively influence & inspire others. An exceptional communicator who maintains a professional & empathetic demeanor while addressing concerns from internal/external customers. Must have excellent conflict management skills & ability to efficiently manage multiple tasks. Estimated salary range for this position is $57927.33 - $75305.53 / year depending on experience.
Qualifications:
The Supervisor, Patient Experience is responsible for promoting a culture of patient/family centered care by supervising day-to-day operations. Help drive the highest level of patient/family satisfaction. Demonstrates a high degree of patient/family service awareness while accurately & expediently resolving concerns. Supervises & initiates continuous service improvements for the department. Responsible for the coordination of activities, staff schedules, and processes/workflows to maximize departmental efficiency & effectiveness. Strives to improve & deliver a holistic care-centered service to patients/family members. Assist in determining team goals & priorities, monitors team performance & creates strategies to boost productivity. Partners with leaders to pro-actively identify and implement patient experience improvement efforts. Champions communication efforts with internal stakeholders to standardize practices, improve, automate or redesign workflows. Requires a people oriented, supportive & flexible leader with proven ability to positively influence & inspire others. An exceptional communicator who maintains a professional & empathetic demeanor while addressing concerns from internal/external customers. Must have excellent conflict management skills & ability to efficiently manage multiple tasks. Estimated salary range for this position is $57927.33 - $75305.53 / year depending on experience.Degrees:
- Bachelors.
- Three plus years of customer service or hospitality experience including 1+ year of supervisory experience (preferred).
- In-depth knowledge of customer service principles and best practices, including customer service experience design (preferred).
- Proficiency in MS Office applications, excellent oral, analytical, written communication and presentation skills.
- Provide constructive feedback on quality and performance measures.
- Ability to recognize individual differences among the team needs with the purpose of improving performance.
- Ability to clearly communicate goals, concepts, processes to a wide diverse audience.
- Ability to effectively work in a fast-paced team environment and motivate a team.
- Must be able to interact in a positive manner with various levels of hospital staff as well as patients.
- Bilingual preferred (English & Spanish).
- Bachelors.
- Three plus years of customer service or hospitality experience including 1+ year of supervisory experience (preferred).
- In-depth knowledge of customer service principles and best practices, including customer service experience design (preferred).
- Proficiency in MS Office applications, excellent oral, analytical, written communication and presentation skills.
- Provide constructive feedback on quality and performance measures.
- Ability to recognize individual differences among the team needs with the purpose of improving performance.
- Ability to clearly communicate goals, concepts, processes to a wide diverse audience.
- Ability to effectively work in a fast-paced team environment and motivate a team.
- Must be able to interact in a positive manner with various levels of hospital staff as well as patients.
- Bilingual preferred (English & Spanish).