Wage and Hour Technician (Bilingual English / Spanish)
Summary
This position is located in the Department of Labor (DOL), Wage and Hour Division (WHD). The position is responsible for conducting investigations of employers across all industries within the geographical boundaries of the assigned District Office's jurisdiction to ensure compliance with all of the laws that WHD is responsible for enforcing.
This announcement will close on the closing date or once 100 applications have been received, whichever occurs first.
Learn more about this agency
Duties
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This is a developmental position. The career ladder progression is GS-07/8/9. In the developmental grade levels, the employee will carry out a variety of assignments as a continuation of their training and development, with duties being performed under closer than normal supervision. As the employee progresses, the assignments will become more difficult and complex in preparation to fully perform the duties at the full performance level (GS-09).
As a Wage and Hour Technician (Bilingual English/Spanish), duties will consist of, but not limited to the following:
Requirements
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Conditions of employment
Qualifications
Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-6 in the Federal Service.
Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.
Qualifying specialized experience for GS-7 includes:
1) Experience preparing written communication to summarize information;
2) Experience responding to and/or resolving customer complaints;
3) Experience assisting with interviews or investigations to gather data/information;
4) Experience analyzing numerical data to identify discrepancies and/or perform mathematical calculations.
Bilingual - Spanish and English language fluency is REQUIRED. You will be interviewed in both Spanish and English and you may be required to read/write and/or translate documents from Spanish to English and vice versa. Further consideration will not be given if you fail to demonstrate fluency in both English and Spanish.
Education
There is no substitution of education for specialized experience at this grade level.
Additional information
Applicants must meet all legal and regulatory requirements. Reference the Required Documents section for additional requirements.
The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work-related benefits and rights for all workers.
Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATIONS, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES
As a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATION.
This position is inside the bargaining unit. If the duty location is within the Washington, D.C. metropolitan area, the position will be included in the Local 12, AFGE bargaining unit. If the duty location is outside the Washington, D.C. metropolitan area, the position will be included in the NCFLL bargaining unit.
For more information, click Career Ladder Promotion Information.
For more information, click Telework Position Information. This is not a remote work position. The selectee will report to an assigned DOL office location on a regular basis and is eligible for participation in telework as determined by management in accordance with DOL policy.
Based on agency needs, additional positions may be filled using this vacancy.
The Department of Labor may use certain incentives and hiring flexibilities, currently offered by the Federal government to attract highly qualified candidates. Click for more information on Pay, Leave, and Workforce Flexibilities.
The Fair Chance Act (FCA) prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment. If you believe a DOL employee has violated your rights under the FCA, you may file a complaint of the alleged violation following our agency's complaint process Guidelines for Reporting Violations of the Fair Chance Act.
Note: The FCA does not apply to some positions specified under the Act, such as law enforcement or national security positions.
All Department of Labor employees are subject to the provisions of the Drug-Free Workplace Program under Executive Order 12564 and Public Law 100-71.Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
This position is located in the Department of Labor (DOL), Wage and Hour Division (WHD). The position is responsible for conducting investigations of employers across all industries within the geographical boundaries of the assigned District Office's jurisdiction to ensure compliance with all of the laws that WHD is responsible for enforcing.
This announcement will close on the closing date or once 100 applications have been received, whichever occurs first.
Learn more about this agency
Duties
Help
This is a developmental position. The career ladder progression is GS-07/8/9. In the developmental grade levels, the employee will carry out a variety of assignments as a continuation of their training and development, with duties being performed under closer than normal supervision. As the employee progresses, the assignments will become more difficult and complex in preparation to fully perform the duties at the full performance level (GS-09).
As a Wage and Hour Technician (Bilingual English/Spanish), duties will consist of, but not limited to the following:
- Assists the DD/ADD as needed with various administrative and management duties.
- Provides technical assistance to the public, and employers/employees regarding Wage and Hour laws and regulations.
- Uses a computer to input data, create documents and create and maintain files. Initiate appropriate notification and/or referral to other agencies.
- Types letters, forms, e-mail communications and other applicable documents.
- Receives incoming complaints and determine if probable violations exist or refers callers to the appropriate agencyor personnel.
- Provides answers to inquires relating to the statutes enforced by the Wage and Hour Division.
- Documents detailed complaint statements thoroughly addressing the alleged violation(s).
- Drafts and prepares responses to letters for the employers and employees on application of Wage and Hour laws, back wage installments complaints investigations statutes etc.
- Communicates with internal and external personnel to determine the validity of complaints.
- Conducts interviews in person, via telephone or virtually using systems such as Microsoft Teams.
- Contacts employers by telephone to resolve complaints and where appropriate computes and when authorized negotiates back wages for complaints by means of conciliatory methods.
- Reviews time and payroll records to identify violations in pay and employment practices. Under supervision, computes back wages, penalties and liquidated damages
- Applies accounting procedures necessary for monitoring and handling back wage payments.
- Uses judgment in selecting alternative means of locating material necessary to investigate, complete or follow through on complaints and other cases.
- Determines the relevance and importance of a large number of facts or questions and analyze conditions and elements to define interrelationships and applicability of governing wage and hour provisions and draws conclusions.
Requirements
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Conditions of employment
- Must be a U.S. Citizen.
- Must be at least 16 years old.
- Requires a probationary period if the requirement has not been met.
- Candidate required to obtain the necessary security/investigation level.
Qualifications
Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-6 in the Federal Service.
Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.
Qualifying specialized experience for GS-7 includes:
1) Experience preparing written communication to summarize information;
2) Experience responding to and/or resolving customer complaints;
3) Experience assisting with interviews or investigations to gather data/information;
4) Experience analyzing numerical data to identify discrepancies and/or perform mathematical calculations.
Bilingual - Spanish and English language fluency is REQUIRED. You will be interviewed in both Spanish and English and you may be required to read/write and/or translate documents from Spanish to English and vice versa. Further consideration will not be given if you fail to demonstrate fluency in both English and Spanish.
Education
There is no substitution of education for specialized experience at this grade level.
Additional information
Applicants must meet all legal and regulatory requirements. Reference the Required Documents section for additional requirements.
The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work-related benefits and rights for all workers.
Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATIONS, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES
As a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATION.
This position is inside the bargaining unit. If the duty location is within the Washington, D.C. metropolitan area, the position will be included in the Local 12, AFGE bargaining unit. If the duty location is outside the Washington, D.C. metropolitan area, the position will be included in the NCFLL bargaining unit.
For more information, click Career Ladder Promotion Information.
For more information, click Telework Position Information. This is not a remote work position. The selectee will report to an assigned DOL office location on a regular basis and is eligible for participation in telework as determined by management in accordance with DOL policy.
Based on agency needs, additional positions may be filled using this vacancy.
The Department of Labor may use certain incentives and hiring flexibilities, currently offered by the Federal government to attract highly qualified candidates. Click for more information on Pay, Leave, and Workforce Flexibilities.
The Fair Chance Act (FCA) prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment. If you believe a DOL employee has violated your rights under the FCA, you may file a complaint of the alleged violation following our agency's complaint process Guidelines for Reporting Violations of the Fair Chance Act.
Note: The FCA does not apply to some positions specified under the Act, such as law enforcement or national security positions.
All Department of Labor employees are subject to the provisions of the Drug-Free Workplace Program under Executive Order 12564 and Public Law 100-71.Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
Expand Hide additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.